Terms & Conditions
Welcome to SVÉRVE BEAUTY.
The website www.svervebeauty.com is owned and operated by SVÉRVE ECOMMERCE GLOBAL PRIVATE LIMITED, a company incorporated under the Companies Act, 2013, having its registered office at Plot no 3, Ground floor, Mandovi clinic road, Porvorim, Tiswadi, Bardez, Goa, 403521
(hereinafter referred to as "SVÉRVE", "Company", "we", "our", or "us").
By accessing, browsing, purchasing from, or using this Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on the Website.
If you do not agree with these Terms & Conditions, please discontinue use of the Website immediately.
1. ELIGIBILITY
By using this Website, you represent and warrant that:
• You are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.
• You are legally capable of entering into binding contracts under applicable law.
• The information provided by you is accurate, current, and complete.
SVÉRVE reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion.
2. ACCOUNT REGISTRATION
Certain services may require you to create an account.
You are responsible for:
• Maintaining the confidentiality of your login credentials.
• Restricting access to your account.
• All activities conducted through your account.
You agree to immediately notify us of any unauthorized use of your account.
SVÉRVE reserves the right to suspend or terminate accounts containing false, misleading, incomplete, or fraudulent information.
3. PRODUCT INFORMATION
We strive to ensure that all information on the Website is accurate and up to date, including:
• Product descriptions
• Ingredient lists
• Benefits
• Images
• Pricing
• Availability
However, errors may occasionally occur.
SVÉRVE reserves the right to correct any inaccuracies, omissions, or errors and to update information at any time without prior notice.
Actual product appearance may vary slightly from images displayed on the Website.
4. PRODUCT CLAIMS & COSMETIC DISCLAIMER
SVÉRVE products are cosmetic products intended for external use only.
Any information provided on this Website, product packaging, marketing materials,
advertisements, social media platforms, or customer communications is intended solely for informational purposes and should not be considered medical advice.
Our products are not intended to:
• Diagnose any disease
• Treat any disease
• Cure any disease
• Prevent any disease or medical condition
Results may vary from person to person depending on skin type, genetics, lifestyle, environment, medical history, and other individual factors.
Customers with specific skin concerns or medical conditions should consult a qualified healthcare professional before using any cosmetic product.
5. SENSITIVE SKIN DISCLAIMER
SVÉRVE is a beauty brand focused on creating products that are thoughtfully formulated for individuals who identify as having sensitive, reactive, or easily irritated skin.
Our formulations are developed with careful ingredient selection and a skin-first approach.
However, skin sensitivity is highly individual and can vary significantly from person to person.
While our products may undergo compatibility, safety, and stability testing where applicable, no cosmetic product can guarantee suitability for every individual.
By purchasing and using SVÉRVE products, you acknowledge that:
• Individual reactions may vary.
• A product suitable for one person may not be suitable for another.
• Allergic reactions and sensitivities can occur despite careful formulation.
We strongly recommend:
• Reviewing ingredient lists before use.
• Performing a patch test prior to first application.
• Discontinuing use if irritation occurs.
• Consulting a dermatologist if you have known allergies, sensitivities, or medical skin
conditions.
Terms such as:
• Sensitive Skin Friendly
• Designed for Sensitive Skin
• Barrier Supporting
• Gentle
• Skin Conscious
• Skin First
describe the intended formulation philosophy of our products and should not be interpreted as medical guarantees.
SVÉRVE products are cosmetic products and are not intended to diagnose, treat, cure, or prevent any skin condition or disease.
6. PRICING & AVAILABILITY
All prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.
Prices include applicable taxes unless specified otherwise.
We reserve the right to:
• Change pricing without prior notice.
• Modify product availability.
• Limit purchase quantities.
• Discontinue products at any time.
7. ORDERS & ACCEPTANCE
Your placement of an order constitutes an offer to purchase products from SVÉRVE.
An order confirmation email does not constitute acceptance of your order.
SVÉRVE reserves the right to:
• Accept or reject any order.
• Cancel any order after confirmation.
• Refuse service to any customer.
Reasons may include:
• Product unavailability
• Pricing errors
• Payment verification issues
• Suspected fraud
• Violation of these TermsIf payment has already been processed, a refund will be initiated in accordance with our Refund Policy.
8. PAYMENTS
We accept payments through secure and authorized third-party payment gateways.
SVÉRVE does not store complete payment card information on its servers.
We shall not be liable for losses arising from:
• Payment gateway failures
• Banking disruptions
• Unauthorized transactions
• Technical issues beyond our control
All transactions are subject to validation and authorization by the respective payment service provider.
9. SHIPPING & DELIVERY
We strive to process and dispatch orders promptly.
Estimated shipping timelines displayed on the Website are indicative only and may vary due to:
• Location
• Courier partner delays
• Weather conditions
• Public holidays
• Regulatory restrictions
• Events beyond our reasonable control
SVÉRVE shall not be liable for delays caused by third-party logistics providers.
Detailed information is available in our Shipping Policy.
10. PROMOTIONS, OFFERS & DISCOUNT CODES
Promotional offers, discount codes, bundles, gifts, and launch offers may be subject to specific conditions.
SVÉRVE reserves the right to:
• Modify or discontinue promotions without prior notice.
• Cancel orders where promotional codes have been misused.
• Refuse redemption of offers that violate promotional terms.
Promotions cannot be exchanged for cash.
11. INTELLECTUAL PROPERTY
All content on this Website, including but not limited to:
• SVÉRVE name
• Logos
• Product names
• Taglines
• Packaging designs
• Artwork
• Graphics
• Photography
• Videos
• Text
• Website design
are owned by or licensed to SVÉRVE and are protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, published, or commercially exploited without prior written consent from SVÉRVE.
12. USER GENERATED CONTENT
By submitting reviews, photographs, videos, testimonials, social media content, or other materials to SVÉRVE, you grant us a worldwide, royalty-free, perpetual, transferable, and non-exclusive right to:
• Use
• Reproduce
• Modify
• Publish
• Display
• Share
such content for marketing, promotional, educational, and commercial purposes.
You represent that you own or have permission to submit such content.
13. COMMUNICATIONS
By using the Website or providing your contact information, you consent to receiving
communications from SVÉRVE through:
• SMS
• Phone calls
• Push notifications
These communications may include:
• Order updates
• Shipping notifications
• Customer support
• Product launches
• Promotional campaigns
• Brand communications
You may opt out of marketing communications at any time.
14. PROHIBITED ACTIVITIES
You agree not to:
• Use the Website for unlawful purposes.
• Upload malicious software or harmful code.
• Interfere with Website functionality.
• Attempt unauthorized access to systems.
• Misrepresent your identity.
• Engage in fraudulent transactions.
Violation of these provisions may result in immediate suspension or termination of access.
15. PRIVACY
Your privacy is important to us.
Our collection, use, storage, and protection of personal information is governed by our Privacy
Policy, which forms an integral part of these Terms & Conditions.
16. DISCLAIMER OF WARRANTIES
The Website and all content, products, and services are provided on an "as is" and "as available" basis.
To the fullest extent permitted by law, SVÉRVE makes no warranties, express or implied, regarding:
• Accuracy
• Reliability
• Availability
• Merchantability
• Fitness for a particular purpose
We do not guarantee uninterrupted access to the Website or that it will be free from errors or harmful components.
17. LIMITATION OF LIABILITY
To the fullest extent permitted by law, SVÉRVE shall not be liable for any:
• Indirect damages
• Consequential damages
• Incidental damages
• Special damages
• Loss of profits
• Loss of data
• Business interruption
arising from:
• Use of the Website
• Purchase of products
• Product usage
• Service interruptions
In all circumstances, SVÉRVE's maximum liability shall not exceed the amount paid by the customer for the specific product giving rise to the claim.
18. INDEMNIFICATION
You agree to indemnify and hold harmless SVÉRVE, its directors, officers, employees, affiliates, contractors, and partners from any claims, liabilities, damages, losses, or expenses arising from:
• Your use of the Website
• Your violation of these Terms
• Your infringement of any rights of another party
19. FORCE MAJEURE
SVÉRVE shall not be liable for any delay or failure in performance resulting from causes beyond reasonable control, including but not limited to:
• Natural disasters
• Pandemics
• Government actions
• Labour disputes
• Internet failures
• Supply chain disruptions
• Transportation delays
20. CHANGES TO TERMS
SVÉRVE reserves the right to modify these Terms & Conditions at any time.
Updated versions will be posted on the Website with a revised "Last Updated" date.
Continued use of the Website after changes are posted constitutes acceptance of the revised terms.
21. GOVERNING LAW & JURISDICTION
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to these Terms or the use of the Website shall be subject to the exclusive jurisdiction of the courts of Goa, India.
22. CONTACT INFORMATION
SVÉRVE BEAUTY
SVÉRVE Ecommerce Global Private Limited
Registered Office: Plot no 3, Ground floor, Mandovi clinic road, Porvorim, Tiswadi, Bardez- Goa 403521
Customer Care: care@svervebeauty.com
Website: www.svervebeauty.com